[Aug 02, 2024] Passing Key To Getting 33160X Certified Exam Engine PDF
33160X Exam Dumps Pass with Updated Aug-2024 Tests Dumps
Avaya 33160X certification exam is recognized globally and is a valuable credential for individuals who want to pursue a career in the field of Avaya Workforce Engagement Support. Avaya Workforce Engagement Support Certified Exam certification exam validates the candidate's knowledge and skills in the installation, configuration, and maintenance of the Avaya Workforce Engagement Support platform. Avaya Workforce Engagement Support Certified Exam certification exam is designed to help individuals enhance their career prospects and improve their job performance.
Avaya 33160X exam is an industry-recognized certification for professionals who want to gain expertise in Avaya Workforce Engagement Support. Avaya Workforce Engagement Support Certified Exam certification is designed for individuals who are responsible for supporting Avaya Workforce Engagement solutions, including Avaya Workforce Optimization, Avaya Quality Monitoring, and Avaya Speech Analytics. 33160X exam aims to validate the skills and knowledge required to support these solutions and provide the best possible customer experience.
NEW QUESTION # 38
Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?
- A. Product document guides
- B. End-user guides
- C. Implementation guides.
- D. Deployment reference guides.
Answer: C
Explanation:
Explanation
According to the Avaya Documentation website1, the documentation category that covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site is Implementation guides. Implementation guides provide step-by-step instructions on how to install, configure, test, and troubleshoot Avaya Workforce Engagement components and features on various platforms and environments. Implementation guides also include information on system requirements, prerequisites, best practices, tips, and examples for successful deployment of Avaya Workforce Engagement solutions. References: Avaya Documentation
NEW QUESTION # 39
A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?
- A. Configure the recorder server roles
- B. Verify the server using the SR validation
- C. Install WFO software and any required hotfixes
- D. Set up the server, Including VM settings, NICs and disks
Answer: D
Explanation:
Explanation
According to the Avaya Contact Recorder Installation Guide, setting up the server, including VM settings, NICs and disks, is the customer's responsibility when preparing to setup an Avaya Contact Recorder Advanced (ACRA). The customer must ensure that the server meets the minimum hardware and software requirements for installing ACRA, such as CPU, memory, disk space, operating system, network interface cards, etc. The customer must also configure the server settings according to the best practices and recommendations provided by Avaya Workforce Engagement Support. References: Avaya Contact Recorder Installation Guide
NEW QUESTION # 40
A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).
- A. The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
- B. It will minimize upgrade downtime risks
- C. It is suitable for small systems only.
- D. It will support rollback by reverting to the 15.1 Date Center
Answer: B,D
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Migration Guide, the side-by-side approach is a migration method that involves installing a new Avaya Workforce Engagement system on a separate set of servers, and then transferring the data and configurationfrom the existing AWFO system to the new system.
Some of the factors that led to this recommendation are:
B: It will support rollback by reverting to the 15.1 Data Center. The side-by-side approach allows the customer to keep their existing AWFO system intact and operational until they are ready to switch to the new Avaya Workforce Engagement system. This means that if there are any issues or problems with the new system, the customer can easily revert to the 15.1 Data Center by changing the DNS settings and restoring the database backups.
C: It will minimize upgrade downtime risks. The side-by-side approach reduces the downtime risks associated with upgrading the system, as the customer can perform most of the migration steps in parallel with their normal operations. The customer can also schedule the final cutover to the new system at a convenient time, and avoid any disruption to their service levels or customer experience.
The statements A and D are incorrect because:
A: It is suitable for small systems only. This is not true, as the side-by-side approach can be used for any size of system, depending on the customer's preference and resources. The side-by-side approach may require more hardware and software licenses than the in-place approach, but it also offers more flexibility and reliability for the migration process.
D: The data on the source DC servers are reformatted with Windows Server 2016, and installed with R20.X. This is not true, as this describes the in-place approach, not the side-by-side approach. The in-place approach is a migration method that involves upgrading the existing AWFO system on the same set of servers, and then applying the R20.X installation on top of it. The in-place approach requires reformatting the source DC servers with Windows Server 2016, which can result in data loss or corruption if not done properly. References: Avaya Workforce Optimization Select Migration Guide
NEW QUESTION # 41
In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
- A. Enterprise Manager
- B. Dedicated network connection
- C. MDL database
- D. LoggerServerservice
Answer: A
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, Enterprise Manager is a web-based application that allows the administrator to configure and manage the Avaya Workforce Engagement system.
One of the functions of Enterprise Manager is to monitor the managed servers for alarms and collect summary data. Enterprise Manager can display the health status of each server in the system, such as CPU usage, memory usage, disk space usage, and network traffic. Enterprise Manager can also alert the administrator of any critical or major alarms that occur on the servers, such as service failures, license issues, or configuration errors. Enterprise Manager can also provide reports and charts that show the summary data of the system performance and activity, such as number of calls recorded, number of evaluations completed, number of agents coached, etc. References: Avaya Workforce Optimization Select Installation Guide
NEW QUESTION # 42
Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).
- A. Perform Database backups
- B. Check active alarms
- C. Consider loading trends.
- D. Check data fragmentation
- E. Confirm Services are running
Answer: A,B,E
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Administration Guide, the following are some of the maintenance tasks that should be completed on a daily or weekly basis:
B: Check active alarms. The administrator should monitor the health status of the servers and services in the Avaya Workforce Engagement system and check for any active alarms that indicate critical or major issues. The administrator can use Enterprise Manager to view the alarms and their details, such as severity, description, time, and resolution steps. The administrator should resolve the alarms as soon as possible to avoid any impact on the system performance or functionality.
C: Confirm Services are running. The administrator should verify that all the services and components that are required for the Avaya Workforce Engagement system are running properly on each server. The administrator can use Enterprise Manager to view the status of each service and component, such as online, offline, orerror. The administrator should restart any service or component that is not running or has an error status.
D: Perform Database backups. The administrator should perform regular backups of the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. The administrator can use Enterprise Manager to schedule and manage the database backups, as well as restore them in case of a disaster recovery scenario.
The statements A and E are incorrect because:
A: Consider loading trends. This is not a maintenance task that should be completed on a daily or weekly basis, but rather a planning task that should be done before installing or scaling the Avaya Workforce Engagement system. The administrator should consider the loading trends of the contact center, such as the number of agents, channels, interactions, evaluations, etc., and determine the optimal deployment level and server configuration for the system.
E: Check data fragmentation. This is not a maintenance task that should be completed on a daily or weekly basis, but rather an optimization task that should be done periodically or when needed. The administrator should check the data fragmentation of the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. Data fragmentation occurs when data is stored in non-contiguous blocks on the disk, which can affect the performance and efficiency of the database operations. The administrator can use Enterprise Manager to analyze and defragment the databases to improve their performance. References: Avaya Workforce Optimization Select Administration Guide
NEW QUESTION # 43
When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)
- A. Archive
- B. Customer Environment.
- C. Storage
- D. RIS (Recorder Integration Service).
- E. Recorder
Answer: B,D,E
Explanation:
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, the three main components for analysing an Avaya Workforce Engagement recording integration with Avaya Contact Recorder Advanced (ACRA) are:
A: Customer Environment. This component refers to the customer's network infrastructure, communication platform, contact center applications, and endpoints that are involved in the recording process. The customer environment determines the type and source of the audio and data that are captured by ACRA, as well as the recording method and configuration that are used. For example, the customer environment may include Avaya Aura Communication Manager, Avaya Aura Application Enablement Services, Avaya Experience Portal, Avaya Proactive Outreach Manager, Avaya IP Office Contact Center, etc.
D: Recorder. This component refers to the ACRA server or servers that are responsible for recording, storing, and playing back voice and screen interactions. The recorder component consists of various services and components that perform different functions, such as capturing audio and data from different sources, applying recording rules and schedules, encrypting and compressing recordings, archiving recordings to external storage devices or locations, providing search and replay capabilities, etc.
E: RIS (Recorder Integration Service). This component refers to the service that enables ACRA to integrate with Avaya Workforce Engagement applications, such as Quality Management, Coaching, eLearning, etc. The RIS component allows ACRA to send recording metadata and files to Avaya Workforce Engagement applications for further analysis and evaluation. The RIS component also allows ACRA to receive requests from Avaya Workforce Engagement applications to start or stop recording on demand.
NEW QUESTION # 44
Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).
- A. The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
- B. Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
- C. The Framework components can be installed in a workgroup environment.
- D. Date center servers can be split in multi-domain forests.
- E. The Framework components can be installed using a Management Service Account (MSA).
Answer: A,B,E
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, the prerequisites for installing Avaya Workforce Engagement server in deployment level 3, 4 or 5 are as follows:
B: The Framework components can be installed using a Management Service Account (MSA). An MSA is a domain account that has local administrator privileges on all servers in the Framework domain. The MSA is used to install and run the Framework services and components.
C: The Framework components need to be installed using a domain account with local administrator privileges in the Framework server. This account is different from the MSA and is used to log in to the Framework server and run the installation wizard.
D: Data center zone servers, service user and group account, must all be members of the domain's Active Directory. A data center zone is a logical grouping of servers that share common resources and settings. A service user account is a domain account that has local administrator privileges on all servers in the data center zone. A service group account is a domain group that contains all service user accounts in the data center zone.
The statements A and E are incorrect because:
A: Data center servers can be split in multi-domain forests. This is not a prerequisite for installing Avaya Workforce Engagement server, but rather an optional configuration that allows for more flexibility and scalability. However, this configuration requires additional steps and considerations, such as setting up trust relationships between domains and configuring DNS suffixes.
E: The Framework components can be installed in a workgroup environment. This is not a prerequisite for installing Avaya Workforce Engagement server, but rather an alternative configuration that is only supported for deployment level 1 or 2. A workgroup environment does not use Active Directory or domain accounts, but rather local accounts and groups on each server. References: [Avaya Workforce Optimization Select Installation Guide]
NEW QUESTION # 45
You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?
- A. You have not created a valid profile
- B. You have not created the profile as a manager
- C. You have not created the profile as a supervisor
- D. You have not created the user name and password .
Answer: C
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Administration Guide, one of the possible causes for the "Edit Access Rights" button being greyed out when creating a new user on the Framework server is that the user profile has not been created as a supervisor. Only supervisors can have access rights assigned to them, which determine what functions and features they can access in the Avaya Workforce Engagement system. To create a user profile as a supervisor, the administrator must select "Supervisor" from the Role drop-down list in the User Details tab of the User Profile screen. References: Avaya Workforce Optimization Select Administration Guide
NEW QUESTION # 46
When running backups in Avaya Workforce Engagement, what must be used to execute this task?
- A. Database Management Service Account
- B. Maintenance Account
- C. Management Service Account
- D. Installation Account
Answer: B
Explanation:
Explanation
The Maintenance Account is used to run backups in Avaya Workforce Engagement. The Maintenance Account is a special account that is created during installation and is used for maintenance tasks, such as backup and restore, database management, and license activation1.
NEW QUESTION # 47
Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?
- A. Avaya WTF Preinstall Utility
- B. WFO setup.exe
- C. Audit Test
- D. SR Validator
Answer: A
Explanation:
Explanation
The Avaya WTF Preinstall Utility is a tool that checks the prerequisites for installing the Avaya Workforce Engagement Framework Server. It verifies that the server meets the minimum hardware and software requirements, and that the necessary ports and services are available. It also generates a report that shows the results of the validation and any issues that need to be resolved before installation.
NEW QUESTION # 48
What is configurable in Enterprise Manager?
- A. Integration Services
- B. WFM shifts
- C. Work patterns
- D. QM functions
Answer: D
Explanation:
Explanation
Enterprise Manager is a web-based application that allows administrators to configure and manage the Avaya Workforce Engagement system. One of the functions that can be configured in Enterprise Manager is Quality Management (QM), which includes setting up recording rules, quality forms, evaluation plans, coaching sessions, and reports. QM functions enable supervisors to monitor, assess, and improve the performance of agents and the quality of customer interactions. References:
Avaya Workforce Engagement Installation Guide, page 171
Avaya Workforce Engagement Administration Guide, page 232
NEW QUESTION # 49
In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)
- A. The License Reference number is generated when the customer order is placed
- B. The License Registration Key is generated during installation
- C. License activation requires Enterprise Manager access to the internet
- D. The License Registration Key isgeneratedbefore the Enterprise Suite is installed
Answer: C,D
Explanation:
Explanation
License activation requires Enterprise Manager access to the internet because it needs to communicate with the Avaya License Server to validate the license authorization code (LAC) and generate the license registration key (LRK). The LRK is generated before the Enterprise Suite is installed and it is used to activate the framework license during the installation process. The license reference number is not generated when the customer order is placed, but it is provided by Avaya after the order is processed. The license registration key is not generated during installation, but it is entered by the installer to activate the license. References:
Selecting entitlements to activate - Avaya
Avaya Engagement Platform
NEW QUESTION # 50
You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?
- A. IMSA account
- B. Wsuper user account
- C. Administrator account
- D. MSA and DMSA account
Answer: A
Explanation:
Explanation
The IMSA account is an important thing that is missing in the installation checklist. The IMSA account is a service account that is used to run the Avaya Workforce Engagement services and access the Archive Database. The IMSA account must be created beforeinstalling the Avaya Workforce Engagement software and must have the appropriate permissions and privileges. The IMSA account must also be added to the local Administrators group on each server where Avaya Workforce Engagement components are installed1 References: 1: Avaya Workforce Engagement Support - Installation Guide, page 18-192
NEW QUESTION # 51
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?
- A. Local account
- B. DMSA
- C. MSA
- D. Maintenance account
Answer: C
Explanation:
Explanation
The MSA account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement. The MSA account is a service account that is used to run the Avaya Workforce Engagement services and access the Archive Database. The MSA account must be created before installing the Avaya Workforce Engagement software and must have the appropriate permissions and privileges. The MSA account must also be added to the local Administrators group on each server where Avaya Workforce Engagement components are installed1 References: 1: Avaya Workforce Engagement Support - Installation Guide, page 18-192
NEW QUESTION # 52
After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?
- A. Server Roles
- B. General Settings
- C. Licensing Management
- D. Alarm Status
Answer: C
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, after a successful installation, the only page accessible from the Avaya Workforce Engagement administrative pages is the Licensing Management page. This page allows the administrator to upload the license file and activate the product features. The other pages, such as General Settings, Server Roles, and Alarm Status, are only available after the license file is uploaded and validated. References: [Avaya Workforce Optimization Select Installation Guide]
NEW QUESTION # 53
When using the capture status tool for troubleshooting, what kind of information is collected?
- A. Information on adapters, data sources, recording rules, recorders, and real time monitors.
- B. Details for audio and screen capture, channels, extensions, and workstations
- C. Summary of thresholds for CPU usage, memory, recordings, and lag time
- D. Summary of all recorded lines
Answer: A
Explanation:
Explanation
According to the Avaya Contact Recorder Administration Guide, the capture status tool is a web-based application that provides information on adapters, data sources, recording rules, recorders, and real time monitors. The capture status tool can be used for troubleshooting and monitoring the recording system. The tool can display the status of each component, such as online, offline, or error. The tool can also show the details of each component, such as name, type, IP address, port, version, and configuration. The tool can also provide logs and statistics for each component, such as number of calls recorded, number of errors encountered, and number of active channels. References: [Avaya Contact Recorder Administration Guide]
NEW QUESTION # 54
During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?
- A. Security settings
- B. Site servers
- C. Servers role
- D. Enterprise Settings
Answer: C
Explanation:
Explanation
The XML file that is exported from the Data Center Zone contains information about the servers role, such as recording, archiving, or playback. This file is used to import the configuration to the new Data Center Zone after the upgrade. The XML file does not include information about site servers, security settings, or enterprise settings, which are configured separately. References: Avaya Workforce Engagement Support Upgrade Guide, page 30.
NEW QUESTION # 55
Which three statements about the Server Readiness Validator tool are true? (Choose three)
- A. It creates a report to show any trouble spots
- B. It validates partition sizes
- C. It can run under the local systems account
- D. It validates CA server security certificates
- E. It validates operating system setting
Answer: A,B,E
Explanation:
Explanation
The Server Readiness Validator tool is a utility that checks the readiness of the server before installing Avaya Workforce Engagement. It validates operating system settings such as firewall, antivirus, and user account control. It creates a report to show any trouble spots that need to be fixed before installation. It also validates partition sizes to ensure that there is enough disk space for the installation. It does not validate CA server security certificates or run under the local systems account. These are not required for the installation of Avaya Workforce Engagement. References:
Server Readiness Validator tool
Avaya Workforce Engagement Installation Guide
NEW QUESTION # 56
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Avaya 33160X exam is an important certification test for professionals in the workforce engagement support field. It is a challenging and comprehensive exam that covers a wide range of topics related to customer service, communication skills, problem-solving, and technical support. Passing 33160X exam demonstrates a high level of expertise and knowledge in these areas, and it can help professionals advance their careers and achieve their professional goals.
33160X exam questions for practice in 2024 Updated 71 Questions: https://gocertify.actual4labs.com/AVAYA/33160X-actual-exam-dumps.html