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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A) The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
B) It will support rollback by reverting to the 15.1 Date Center
C) It is suitable for small systems only.
D) It will minimize upgrade downtime risks

2. The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A) Create roles
B) Manage entities withassignmentmanager
C) Create users
D) Create Organizations and groups

3. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Recorder Status Summary
B) Integration Service Status
C) Capture Status
D) Configuration Checker

4. On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

A) You are using the wrong URL.
B) You so not have network connectivity to the Application Server.
C) You have the pop-up blocker turned on.
D) You are using Internet explorer 11.

5. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) IP Recorder
B) Replay role
C) Screen Recorder
D) Recorder Integration Service
E) RTP Proxy

Solutions: