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SAP Certified Application Associate - SAP Hybris Billing - 2017 Sample Questions:

1. Multisession in the interaction center (IC) has been enhanced. Multisession allows IC agents to handle interactions with multiple customers at the same time. These capabilities have been enhanced so that you can now do the following:
Note: There are 3 correct answers to this question.

A) Accept a phone call from a customer while already in a chat with another customer
B) View and save transcripts of interactive scripts
C) Work in multiple sessions at the same time
D) Calculate how much time was spent in each session

2. Search for marketing prospects has been enhanced with the following attributes:
Note: There are 2 correct answers to this question.

A) Marketing attributes
B) Company name
C) Converted to BP
D) Rented information
E) Organization information

3. Price totals are displayed in the details (header level data) ol the following business transactions, instead of in the Pricing Totals assignment block:
Note: There are 2 correct answers to this question.

A) Service order quotation
B) Service order
C) Service contract
D) Service sale

4. You can search in All Accounts, Individual Accounts, Corporate
Accounts, and Groups with the following attributes:
Note: There are 2 correct answers to this question.

A) Marketing Permission - Channel: Search by communication channel.
B) Marketing Permission - Status: Search by status to determine if you can send the account or contact unsolicited marketing material. The search attributes are Allowed, Not Allowed or Not Maintained.
C) The marketing permission function is available by default on the Marketing Permissions tab under Identify Account More Fields.

5. This feature allows you to track the marketing dollar commitments and actual expenses coming from campaign activities.
Note: There are 2 correct answers to this question.

A) New mapping of ERP cost elements to CRM expense types
B) New search criteria in fund-related searches
C) New value category for commitments in fund OVP
D) New button to run fund availability check

Solutions: