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Oracle 1Z0-1064-26 Exam Syllabus Topics:
Section
Weight
Objectives
Service Request Management
25%
- Service catalog and entitlements
- Milestones and action plans
- SR categories, assignment rules and routing
- SR creation, lifecycle and processing
Customization, Productivity and Analytics
10%
- OTBI reporting and integration basics
- SmartText, hotkeys and audit features
- Application Composer and extensions
Knowledge Management
15%
- Knowledge base setup and configuration
- Article management and access
Fusion Service Overview and Setup
15%
- Service configuration basics
- Security model, roles and access control
- Functional Setup Manager (FSM) usage
Digital Customer Service (DCS)
20%
- DCS architecture and deployment
- Themes, templates and page customization
- Authentication, profiles and security
Omnichannel Communications
15%
- Media toolbar and agent notifications
- Work routing and queue setup
- Email, chat and CTI configuration
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which three statements are true?
A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
B. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points. What will be the expected result in the assignment of a queue for these service requests?
A. An error will occur; no queue is assigned to the service request.
B. The service request assignment will be unpredictable.
C. The queue defined by default is the one assigned to the service request.
D. The queue defined in the first evaluated rule is always assigned to the service request.
Which option describes the automated page presentation for incoming calls?
A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
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