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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews
- Optimization & Improvement Initiatives
- Performance Analysis
|
| Service Design & Planning | 25% | - Customer Requirements & Expectations
- SLA, KPI & Service Catalog
- Risk Assessment & Dependency Management
|
| SDM Concepts & Framework | 25% | - Nokia SDM Model & Principles
- ITIL/COBIT Alignment
- Service Delivery Lifecycle
|
| Service Operations & Governance | 30% | - Service Monitoring & Reporting
- Incident, Problem & Change Management
- Escalation & Stakeholder Communication
|
Nokia SDM Certification - NI Sample Questions:
Question 1
What are the correct planning horizons for short-term and long-term resource planning?
A. Short-term: 12 weeks, long-term: 12 months
B. Short-term: 2 weeks, long-term: 6 months
C. Short-term: 4 weeks, long-term: 8 months
D. Short-term: 8 weeks, long-term: 13 months
Question 2
The service supplier team, sent to site to install a NodeB (site surveyed and designed by customer), finds out that the ordered feeder cable is too short and additional length is needed to complete the connection and installation.How do you proceed ?
A. The service team interrupts the installation and will go back another time and a failure report is sent to customer, underlining the wrong site requirements they designed and provided to NSN.
B. The service team comes back another time and a failure report is sent to customer with change request order to include the additional feeder length.
C. The customer is immediately informed and a new change request is created; the whole required feeder length is then used and the installation is properly delivered.
D. NSN provides the required additional feeder for the installation, to avoid extra costs for site re-visits and to speed up the site acceptance and invoicing.
Question 3
Which of the following is the basic input needed for the negotiation of a contract with a new subcontractor?
A. The conditions agreed in the Customer Contract.
B. Procurement is responsible to use existing NSN guidelines in the contract.
C. Clear PO issuance procedures, payment and acceptance terms.
D. Assurance of subcontractor delivery capability in terms of resources and previous performance.
Question 4
What is the main purpose of the Site Selection Process?
A. Identification of site candidates suitable from radio planning point of view and where a lease can be closed, permits can be obtained and construction works requirements are met.
B. Selection of the 'Preferred Site' from the site candidates considering radio planning aspects, permitting time and the personal relationship between the PM and the landlord/house owner.
C. Ranking of the owners of the identified site candidates in terms of their reputation, their financial resources and willingness to pay a monthly handling fee to the PM from his earnings from the lease.
D. Ranking of the site candidates in terms of the project specific optimum regarding ease of lease, closing within specified terms, permitting time, construction works cost and radio planning aspects.
Question 5
Can the PM start a project after the baseline shows an expected 30% negative gross margin?
A. Yes. NSN needs to fulfil its obligations and execute the project anyway.
B. Only after the Baseline is approved according to the required approval levels in the Region.
C. No. Maximum accepted negative gross margin is 10%.
D. Yes. If the Baseline is in line with the As Sold Cost estimates.
Solutions:
Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: B |