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| Section | Objectives |
|---|---|
| Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
| Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
1. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A) HP Cirrus
B) HP Sales Central
C) HP Support Center
D) HP Cross Sell Solution
2. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
A) <10%
B) 55%
C) 90%
D) 22%
3. Which types of HP Services contracts are available to your customers? (Select two.)
A) Custom
B) Standard
C) Transactional
D) Adjustable
E) Durational
4. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
A) HP Cirrus
B) HP Sales Central
C) HP Support Center
D) HP Cross Sell Solution
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C,E | Question # 4 Answer: B |
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