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Software Certifications CSQA Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Internal Control and Security: This section of the exam measures the skills of a Quality Manager and covers the importance of organizational controls that safeguard data, systems, and processes. It emphasizes compliance, governance, and integrating security measures as part of quality oversight.
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| Topic 2 | - Quality Control Practices: This section of the exam measures the skills of a Software Quality Analyst and covers practices focused on monitoring and verifying outputs. It involves inspections, testing, and corrective measures to ensure deliverables meet the required criteria.
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| Topic 3 | - Metrics and Measurement: This section of the exam measures the skills of a Software Quality Analyst and covers the identification and use of data to assess quality performance. It focuses on selecting the right metrics, gathering meaningful measurements, and using them for decision-making and process improvement.
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| Topic 4 | - Outsourcing, COTS and Contracting Quality: This section of the exam measures skills of a Quality Manager and covers managing quality when outsourcing work, using commercial off-the-shelf software, or engaging in contractual agreements. It highlights how to ensure that external or third-party solutions meet organizational quality standards.
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| Topic 5 | - Quality Planning: This section of the exam measures skills of a Quality Manager and covers the planning activities that define quality objectives and integrate them into projects. It involves resource alignment, risk considerations, and preparation of methods for consistent quality delivery.
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| Topic 6 | - Define, Build, Implement, and Improve Work: This section of the exam measures the skills of a Software Quality Analyst and covers the life cycle of defining processes, building workflows, implementing solutions, and continuously improving them. It highlights iterative improvement as a central part of quality practice.
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| Topic 7 | - Quality Assurance: This section of the exam measures skills of a Quality Manager and covers the proactive processes that ensure work is done according to defined standards. It emphasizes audits, reviews, and structured approaches to prevent issues before they occur.
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| Topic 8 | - Quality Leadership: This section of the exam measures the skills of a Quality Manager and covers how leadership drives quality culture. It addresses the role of vision, influence, and strategic alignment in embedding quality practices throughout an organization.
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| Topic 9 | - Quality Baselines: This section of the exam measures skills of a Software Quality Analyst and covers the establishment of benchmarks for evaluating quality. It looks at how baselines are created, documented, and used as reference points for improvement.
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Reference: https://www.peoplecert.org/browse-certifications/software-development-and-testing/PeopleCert-Software-Quality-52/certified-software-quality-analyst-csqa-3651