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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Diagnostics | 20% | - Common service issues and resolution - Network and integration fault isolation - Call flow and signaling analysis |
| Topic 2: Features & Endpoints | 10% | - Unified Communication features and services - Client and endpoint configuration |
| Topic 3: Installation & Configuration | 25% | - Basic configuration and provisioning - Database setup and integration - Server installation and OS requirements - Connectivity to OpenScape Voice and directory services |
| Topic 4: OpenScape UC Application Architecture & Overview | 20% | - Licensing and capacity planning - Software structure and interfaces - System components and deployment models |
| Topic 5: Operation, Maintenance & Monitoring | 25% | - System administration and user management - Backup, restore and software updates - Performance tuning and optimization - Monitoring tools, logs and alarms |
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