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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
The Service Mapping (CIS-SM) Exam Specification of the ServiceNow Certified Implementation Specialist specifies the aim, audience, testing choices, exam content coverage, test structure, and prerequisites for being a ServiceNow Certified SM Implementation Specialist. The Service Mapping (CIS-SM) ServiceNow Accredited Implementation Specialist test certifies that a successful candidate has the expertise and necessary knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow SM applications.
This CIS-SM exam test is intended for SM implementation specialists and shows how components of SM applications, including Demand, Project, and Resource, can be implemented and configured. Separate courses that can be taken care of in Agile and Test Management. Each module offers best practices, configuration steps, and comprehensive details about the applications within Service Mapping. This exam is divided into 5 different modules. Check out the CIS-SM practice exams for a better understanding of how these modules are spread in the exam.
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| Section | Weight | Objectives |
|---|---|---|
| Pattern Design and Troubleshooting | 30% | - Creating and modifying discovery patterns - Pattern testing, validation and troubleshooting - Pattern fundamentals and architecture - Pattern best practices and optimization |
| Implementation and Operational Readiness | 10% | - Implementation planning and scoping - Performance and scalability - Security and access control - Operational processes and KPIs |
| Event Management Integration | 10% | - Integration architecture and requirements - Event Management configuration for Service Mapping - Event correlation and service impact analysis |
| CMDB Management and Data Integrity | 15% | - CMDB health and validation - Data quality and reconciliation - CMDB data model and CSDM compliance - Maintaining CI relationships and dependencies |
| Discovery Configuration and Integration | 15% | - MID Server deployment and management - Discovery setup and configuration - Credentials and access management - Integration with Discovery application |
| Service Mapping Configuration | 20% | - Defining business and technical services - Service mapping architecture and components - Entry points and service dependency mapping - Service map creation and configuration |
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