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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)

A) Manage single sign-on (SSO) settings.
B) Turn on approved apps.
C) Set message retention policies.
D) Reset all members' passwords.

2. You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.
You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected.
What should you consider first when deciding if you need a new workspace?
(Select the best answer.)

A) The number of multi-workspace channels you think the new business unit will need when collaborating across the org.
B) The data retention needs of the new business unit for files and messages.
C) The new business unit's app approval requirements.
D) The new business unit's preference to communicate in direct messages (DMs) and private channels to preserve confidentiality.

3. You're the Primary Owner of your company's Slack Enterprise Grid org, managing a specific workspace.
What is the minimum role needed to accomplish workspace-level actions (such as changing settings, managing members)?

A) Workspace Admin
B) Org Admin
C) Workspace Owner
D) Roles Admin

4. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
B) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
C) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
D) The number of messages posted in the #help-hr triage channel over the past 30 days

5. As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months.
You'll manage this external collaboration using guests or Slack Connect.
What is the best method for managing this collaboration?

A) Provide the communications agency with guest accounts so that you can block file uploads/downloads for this work.
B) Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
C) Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.
D) Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.

Solutions: