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| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs |
| Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams |
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control |
| Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders - Identify improvement opportunities - Map existing business processes |
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Manage and maintain user story documentation - Write clear, testable acceptance criteria |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback - Support development teams with clarification |
1. The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?
A) Avoidance
B) Manual effort
C) Duplication
2. Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?
A) Stakeholder Analysis
B) Strategy Analysis
C) Enterprise Analyst
3. Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?
A) Ask the team to pivot and complete the work immediately.
B) Ask the team to reprioritize the backlog and work on the item at the top.
C) Ask the team to commit to the work for the next sprint.
4. The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?
A) Technical, operational, and regulatory impact
B) Team, budget, and timeline impact
C) Scope, resource, and documentation impact
5. A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.
Which document will help the BA understand the project's goals, stakeholders, background, and scope?
A) Statement of Work (SOW)
B) System Requirements Specification (SRS)
C) Master Service Agreement (MSA)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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