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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A) Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
B) Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
C) Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
D) Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.

2. A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than
$200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
B) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
C) "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
D) "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier
=2
E) "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.

3. What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A) Create a Decision Table and define the Redemption Catalogue as business rules.
B) Create a Loyalty Process with different rules to manage every combination
C) Create an Apex Class and implement a Redemption Catalogue engine.
D) Create a Decision Tree using Flows with a leaf for every combination

4. A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

A) Non-Qualifying Points and Qualifying Points
B) Non-Qualifying Points and Activity Points
C) Fixed Model and Qualifying Points
D) Fixed Model and Activity Model

5. What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

A) Last Modified Date
B) Current Member Count
C) Created Date
D) Reporting Enabled (Boolean)

Solutions: