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Salesforce Certified Strategy Designer Sample Questions:

1. True or False? Users can use Salesforce Today to prepare for meetings, stay in touch with customers, quickly join conference calls, and generally manage your day.

A) FALSE
B) TRUE

2. What is a CTI?

A) A Case Trigger Integration
B) A Control Technology Integration
C) A Computer Telephony Integration

3. For the Discovery/Understanding phase fo the Strategy Design Research, the best tool to use is analogous research.

A) FALSE
B) TRUE

4. Based on the Jobs to be Done framework, why must Jobs be defined on a conversation with the client?

A) Because they know the ultimate problem they are trying to solve.
B) Because they can be taught what to use a product for.

5. When is a Formula field calculated?

A) In Real time when a Record is refreshed
B) In Real Time when a record is viewed
C) Every 10 minutes
D) When SF is initiated

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