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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.
A) Copy the access right from a business user who already has access to the work center view
B) Use business scoping to activate the work center containing the view
C) Assign the business user to the organizational structure.
D) Create a business role that has access to the work center view and assign it to the business user
2. What date type is used in a Date Profile to determine the start of the warranty?
A) Reference date
B) Creation date
C) Due date
D) Requested date
3. How can you prevent users from adding an installed base within a ticket?
A) Use an action to block the installed base if it is active
B) Download the installed base for offline editing
C) Add a new inactive item to the structure of the installed base
D) Keep the installed base status as in Preparation
4. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?
A) Activity List
B) Scoping
C) Fine-Tuning
D) Configuration and User Management
5. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.
A) More than one set of territory rules become active.
B) The define exceptions steps is disabled.
C) The system uses the first rule that applies when making territory assignments.
D) Additional fields become available for territory determination.
Solutions:
Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B,D |