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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?

A) Phased withdrawal
B) Canary release
C) Pull deployment
D) Big bang deployment

2. A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

A) By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
B) By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app
C) By using the concept of a minimum viable product to establish the technical and environment architecture
D) By assessing and comparing investment proposals for the services that the organization offers to its consumers

3. An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?

A) Ensure the governing body owns risks that present an existential threat
B) Establish automated controls to ensure compliance with security policies
C) Empower employees to mitigate risks associated with routine operational tasks
D) Ask business unit managers to define their units' risk capacity and appetite

4. A financial services organization must be able to demonstrate to regulators, at any time, that its automated deployment pipeline enforces required controls.
Which high-velocity IT objective does this MOST directly support?

A) Fast development
B) Assured conformance
C) Valuable investments
D) Resilient operations

5. An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A) Perform a stakeholder analysis exercise in an effort to identify any conflicting interests
B) Set clear targets for the new service management teams aligned with existing targets
C) Train the staff of the new service management teams on how to access existing procedures
D) Create separate value streams for the activities of the new service management teams

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