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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Create a dashboard for the report.
B) Upgrade the permissions for the report toinclude the executive team.
C) Send a notification to the executive team that the report is available.
D) Create a schedule record for the report.
E) Create andadd the distribution list to the schedule.
F) Set up staff accounts for the executive team.

2. Which three events are available with theJavaScript API?

A) onsaveclose ()
B) enclose ()
C) ondataupdated()
D) onrefresh()
E) aftersave()
F) onbeforesave ()

3. A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A) The Browser User Interface (BUI) workspace is not using the standard workspace.
B) Check if the exported file was generated by a product version that is older than the existing product version.
C) The hash value during import doesn't match the hash declared at the end of the rile.
D) Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

4. Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A) AVG
B) DECODE
C) NVL
D) SUM
E) IF

5. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Saturday 4 PM
B) Monday 10 AM
C) Tuesday 11 AM
D) Saturday 6 PM

Solutions: