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Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German
Retirement date: none
This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
How to Register For Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)?
Exam Register Link: https://examregistration.microsoft.com/?locale=en-us&examcode=MB-910&examname=Exam%20MB-910:%20Microsoft%20Dynamics%20365%20Fundamentals%20(CRM)&returnToLearningUrl=https%3A%2F%2Fdocs.microsoft.com%2Flearn%2Fcertifications%2Fexams%2Fmb-910
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Objectives |
| Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
- 1. Customer Service capabilities overview
- 2. Marketing capabilities overview
- 3. Sales capabilities overview
|
| Describe Dynamics 365 Customer Service capabilities | - Customer support features
- 1. Case management
- 2. Omnichannel engagement basics
- 3. Knowledge base usage
|
| Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
- 1. Segmentation and targeting
- 2. Customer journey concepts
- 3. Email marketing basics
|
| Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
- 1. Sales reporting and dashboards
- 2. Accounts and contacts management
- 3. Leads and opportunities management
|