70-272 exam dumps

Microsoft 70-272 Value Package

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  • Exam Code: 70-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • No. of Questions: 100 Questions and Answers
  • Updated: Sep 14, 2026

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Microsoft 70-272 Exam Syllabus Topics:

SectionObjectives
Topic 1: Network and Connectivity Support- TCP/IP and LAN connectivity
  • 1. Name resolution issues (DNS/WINS)
    • 2. IP configuration and troubleshooting
      Topic 2: Operating System Troubleshooting- Device and driver issues
      • 1. Device Manager troubleshooting
        • 2. Hardware driver installation and rollback
          - Windows XP system issues
          • 1. Startup and performance problems
            • 2. User profile and system settings
              Topic 3: Security and User Support- System security troubleshooting
              • 1. Windows Firewall configuration
                • 2. Malware and antivirus issues
                  - User account management
                  • 1. Local user accounts and permissions
                    • 2. Password and access issues
                      Topic 4: Troubleshooting Desktop Applications- Microsoft Office and productivity applications
                      • 1. Application installation and configuration issues
                        • 2. Word, Excel, Outlook troubleshooting
                          - Application compatibility issues
                          • 1. Compatibility mode and updates
                            • 2. Legacy application support on Windows XP

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