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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Human-centered design process - Evaluation types: inspection, testing, inquiry |
| Topic 2: Usability Test Planning and Reporting | 10% | - Stakeholder communication - Test strategy and plan design - Documenting results and recommendations |
| Topic 3: Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Inquiry methods: surveys, interviews, focus groups - Usability testing: planning, preparation, execution, analysis |
| Topic 4: Risks in Usability, UX and Accessibility | 15% | - Identification and classification of risks - Project and product-level risks - Impact analysis and mitigation |
| Topic 5: Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Definitions and core principles - Relationship between usability, UX and accessibility |
| Topic 6: Accessibility in Usability Evaluation | 15% | - Evaluating compliance and accessibility barriers - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations |
Question 1
Which of the following is a principal task of the usability test moderator role?
A. Create a survey plan
B. Log usability problems
C. Define testing tasks
D. Write a usability test plan
Question 2
A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?
A. Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
B. Users resist using a software product which is essential for their daily work because it lacks usability
C. Users buy the software product but repeatedly need to call support because they don't understand how to use it
D. Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
Question 3
How can the approach for conducting user surveys be summarized best?
A. Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate
B. Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
C. Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate
D. Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
Question 4
A "usability test participant" ...
A. ... can be the organizer of a usability test.
B. ... helps to set up the system used for the usability test.
C. ... is a person who observes a usability test.
D. ... is a representative user who solves typical tasks in a usability test.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: D |
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