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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?
A) Appropriateness
B) Clarity
C) Responsiveness
2. What action should UX Software take to mitigate residual risks? Refer to scenario 4.
A) UX Software should evaluate, calculate, and document the value of risk reduction following risk treatment
B) UX Software should accept the residual risks only above the acceptance level
C) UX Software should immediately implement new controls to treat all residual risks
3. An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?
A) Performance indicator
B) Measurement objective
C) Attribute
4. A company decided to use an algorithm that analyzes various attributes of customer behavior, such as browsing patterns and demographics, and groups customers based on their similar characteristics. This way.
the company will be able to identify frequent buyers and trend-followers, among others. What type of machine learning this the company using?
A) Decision tree machine learning
B) Unsupervised machine learning
C) Supervised machine learning
5. Based on scenario 5, what can be considered as a residual risk to Socket Inc.?
A) Users with access to cloud storage files are segregated on a separate network
B) Files arc decrypted once the user is authenticated
C) The use of passwords with at least 12 characters containing a mixture of uppercase and lowercase letters, symbols, and numbers
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |