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Here are the advantages of the ICDL ISEB-ITILV3 Certification Exam:
ISEB-ITILV3 candidates can get the following advantages:
- Develop skills and Gain a qualification in IT Service Management
- Earn a certification that enhances your resume.
- Develop a better understanding of the IT Service Management
- Acquire knowledge about ITIL, Change management, and SCM
- Gain a good salary for an ITILv3 certified.
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What is the Passing Score, Duration & Question for the ISEB-ITILV3 Exam:
Passing Score, Duration & Question for the ICDL ISEB-ITILV3 Exam is given below:
- Passing score: 70%
- Format: Multiple-choice
- No. of questions: 50
- Languages: English
- Duration: 120 minutes
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ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Service Lifecycle | - Continual Service Improvement (CSI)
- Service Operation
- Service Strategy
- Service Transition
- Service Design
|
| Topic 2: Service Management as a Practice | - Basic definitions and terminology
- Concepts of value creation through services
|
| Topic 3: Roles and Responsibilities | - Process Owner
- Service Owner
- Service Manager
|
| Topic 4: Key Principles and Models | - Processes and functions overview
- Value, utility, and warranty
|
| Topic 5: Processes and Functions | - Change Management
- Service Desk function
- Problem Management
- Incident Management
- Configuration Management
- Release and Deployment Management
|