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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Service Development and Application | 20% | - Typical development cases - Custom service process development - Web page integration and embedding - Troubleshooting and debugging |
| Topic 2: AICC Overview and Architecture | 20% | - AICC product positioning and value - Deployment modes and application scenarios - System architecture and components |
| Topic 3: AICC Development Interfaces | 35% | - Call control interface development - Report and data query interface - Third-party system integration - Agent status and event notification - RESTful API overview and authentication |
| Topic 4: AICC Basic Configuration and Management | 25% | - Agent management and skill queue configuration - System login and basic settings - Call routing strategy setup - Basic data maintenance |
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