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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and establish from that the duration of services needed,
B) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
C) Understand the customer's business drivers and define the impact of printing and personal system downtime.
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

2. What is the added value of selling HP Services for consumers?

A) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
B) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
C) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.
D) HP Services can extend the life of the consumer's hardware purchase.

3. What makes selling services attractive to sales representatives?

A) Sales representatives are entitled to personal discounts.
B) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
C) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
D) Sales representatives earn additional income on sales related to contractual services.

4. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Defective Media Retention
B) Data Protection
C) Preventative Maintenance Kit Replacement
D) Premium Services

5. Which statement is true about HP Contractual Services?

A) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
B) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
C) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
D) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.

Solutions: