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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:

A) Wait Time Threshold
B) Agent Utilization Score
C) Outcome Comparison Index
D) GPR Routing Rate

2. Which evaluation method in Predictive Routing uses agent-level performance and contact attributes to optimize decisions?
Response:

A) Outcome-Based Evaluation
B) Routing Script Overrides
C) Conversation History Matching
D) Queue Time Reduction

3. What is one use case for using multiple action maps on a website?
Response:

A) Routing inbound emails
B) Managing IVR prompts
C) Supporting different user journeys and outcomes
D) Limiting workforce management access

4. When analyzing GPR performance, which two filters help narrow insights?
(Choose two)
Response:

A) Agent birthday
B) Business outcome
C) Preferred language
D) Interaction media type

5. Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

A) A queue with sufficient historical interaction data
B) All agents must be certified in predictive engagement
C) The organization must have enabled historical analytics
D) Genesys Cloud AI premium add-on must be disabled

Solutions: