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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

A well-established community of over 50,000 reports a universally high satisfaction rate from members via surveys and polls. However, a contingent of 2,000 members plan to form their own community organization due to ideological disagreements within the incumbent community. The new community has a similar mission but different branding. The members of the new community want to continue to participate in the existing community but put more effort into the new organization.
How should the incumbent community manager proceed?

A. Link to the new community and encourage people to join it
B. Create a post that discourages members from joining the new community
C. Continue to focus on the original community
D. Remove the members who are joining the new community

Question 2

A parenting support group of deeply connected people has started growing quickly. The leadership team receives several reports that the group is now too big and discussions frequently stray from the intended topic. To continue to develop the tight bonds the community previously cultivated and to address the concerns of long-standing members, the community manager needs to create new groups that focus on specific topics.
In which two ways can the community manager establish these topically focused groups? (Choose 2)

A. Launch a few groups, announce them in the current one and begin to create content for those new groups
B. Create a poll to ask members what interests them and what they want these new groups to focus on
C. Join similar groups to see what they are discussing and create groups related to those topic
D. Analyze the most popular posts for the last six months and create groups based on those post topics

Question 3

The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)

A. Create the community and define plans once it's established
B. Invite all of their friends into the community
C. Determine the community mission
D. Set the community objectives
E. Discuss shared values and how they want the community to feel

Question 4

After several years of rapid growth, a highly engaged group loses its original community manager. When someone new assumes the role, they discover many posts violate community guidelines and require moderation. This new community manager therefore wants to establish a strong presence and clarify the group rules.
Which option is the most efficient method to re-establish communicate community guidelines?

A. Share the community guidelines in an announcement post
B. Comment on posts with links to the community guidelines
C. Remove members who have previously violated the community guidelines
D. Tag members in a post when they violate the community guidelines

Question 5

An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A. Share the rules and guidelines as a comment on their post and monitor for future violations.
B. Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.
C. Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
D. Remove the member from the group and delete all comments and posts from the last 30 days.

Solutions: