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The ITILFND exam as the inception of the ITIL promotes candidates as they look at ITSM through an operation targeting how to create, deliver, in addition to continually improve products as well as services that are technologically enabled. Some things that this test for the ITIL 4 Foundation certificate enables include areas like ITIL guiding principles, four dimensions related to Service Management, and a holistic method that facilitates co-creating value with customers and others involved in forming services and products.
ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:
- • Service strategy;• Service design;• Continuous service improvement.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
| The Four Dimensions of Service Management | 8% | - Four Dimensions
- 1. Value Streams and Processes
- 2. Organizations and People
- 3. Information and Technology
- 4. Partners and Suppliers
|
| ITIL Practices | 29% | - Key Practices
- 1. Supplier Management
- 2. Incident Management
- 3. Release Management
- 4. Deployment Management
- 5. Relationship Management
- 6. Service Configuration Management
- 7. Monitoring and Event Management
- 8. Information Security Management
- 9. Problem Management
- 10. Continual Improvement
- 11. Change Enablement
- 12. Service Desk
- 13. Service Level Management
- 14. IT Asset Management
|
| ITIL Guiding Principles | 15% | - Guiding Principles
- 1. Collaborate and Promote Visibility
- 2. Keep It Simple and Practical
- 3. Progress Iteratively with Feedback
- 4. Focus on Value
- 5. Think and Work Holistically
- 6. Optimize and Automate
- 7. Start Where You Are
|
| The ITIL Service Value System | 16% | - Service Value System Components
- 1. Service Value Chain
- 2. Governance
- 3. Guiding Principles
- 4. Continual Improvement
- 5. Practices
|
| The Service Value Chain | 10% | - Service Value Chain Activities
- 1. Improve
- 2. Engage
- 3. Design and Transition
- 4. Deliver and Support
- 5. Obtain/Build
- 6. Plan
|
| Key Concepts of Service Management | 22% | - Service Management Concepts
- 1. Organizations, Service Providers, Service Consumers and Stakeholders
- 2. Products and Services
- 3. Value and Value Co-Creation
- 4. Service Relationships
- 5. Outcomes, Costs and Risks
|