ITILSC-SOA日本語 exam dumps

EXIN ITILSC-SOA日本語 Value Package

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  • Exam Code: ITILSC-SOA日本語
  • Exam Name: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)
  • No. of Questions: 14 Questions and Answers
  • Updated: Jul 21, 2026

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Entry Criteria for ITILSC-SOA Test

If you are in need of training and testing for the ITILSC-SOA exam, the qualification is to first hold the certification that is called the ITIL Foundation. Also, those with the certificates below can qualify for the ITILSC-SOA:

  • Earlier ITIL V2 Foundation version as well as Foundation Bridge;
  • The ITIL Expert certification in ITSM, which was achieved through the bridging routes of Service Manager or even Practitioner.

How to book the ITILSC-SOA Exam

These are following steps for registering the ITILSC-SOA exam. Step 1: Visit PeopleCert Exam Registration Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method

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More qualifications that candidates for such a test are to have include:

  • Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
  • Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
    • Management of service portfolio;
    • Demand management;
    • IT services financial management;
    • Supplier management;
    • Management of catalogue services;
    • Management of service levels;
    • Management of business relationships.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionObjectives
Service Portfolio Management- Service Portfolio
  • 1. Portfolio Methods
  • 2. Service Pipeline
  • 3. Service Catalogue Relationship
Organizing, Technology and Implementation- Roles and Responsibilities
  • 1. Service Owner
  • 2. Process Owner
  • 3. Process Manager
  • 4. Process Practitioner
- Technology and Implementation Considerations
  • 1. Technology Architecture
  • 2. Critical Success Factors and Risks
  • 3. Supporting Tools
  • 4. Implementation Challenges
Introduction to Service Offerings and Agreements- Service Management as a Practice
  • 1. Service Lifecycle
  • 2. Business Value
  • 3. Utility and Warranty
- SOA Context
  • 1. Design Coordination
  • 2. Strategy Management for IT Services
  • 3. Business Case and ROI
Demand Management- Demand Analysis
  • 1. Patterns of Business Activity
  • 2. Service Packages
  • 3. Demand Modeling
  • 4. User Profiles
Service Level Management- Service Agreements
  • 1. Operational Level Agreements
  • 2. Service Level Requirements
  • 3. Underpinning Contracts
  • 4. Service Level Agreements
- Performance Management
  • 1. Service Improvement Plans
  • 2. Service Reporting
  • 3. Service Reviews
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Technical Service Catalogue
  • 2. Catalogue Interfaces
  • 3. Business Service Catalogue
Financial Management for IT Services- Financial Processes
  • 1. Accounting
  • 2. Charging
  • 3. ROI and Value Analysis
  • 4. Cost Models
  • 5. Budgeting
Business Relationship Management- Customer and Business Relationships
  • 1. Stakeholder Communication
  • 2. Business Value Realization
  • 3. Customer Requirements
Supplier Management- Supplier Lifecycle
  • 1. Supplier and Contract Database
  • 2. Supplier Categorization
  • 3. Supplier Evaluation
  • 4. Contract Management

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