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Entry Criteria for ITILSC-SOA Test
If you are in need of training and testing for the ITILSC-SOA exam, the qualification is to first hold the certification that is called the ITIL Foundation. Also, those with the certificates below can qualify for the ITILSC-SOA:
- Earlier ITIL V2 Foundation version as well as Foundation Bridge;
- The ITIL Expert certification in ITSM, which was achieved through the bridging routes of Service Manager or even Practitioner.
How to book the ITILSC-SOA Exam
These are following steps for registering the ITILSC-SOA exam.
Step 1: Visit PeopleCert Exam Registration
Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam
Step 3: Select Date, time and confirm with a payment method
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More qualifications that candidates for such a test are to have include:
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
| Service Portfolio Management | - Service Portfolio
- 1. Portfolio Methods
- 2. Service Pipeline
- 3. Service Catalogue Relationship
|
| Organizing, Technology and Implementation | - Roles and Responsibilities
- 1. Service Owner
- 2. Process Owner
- 3. Process Manager
- 4. Process Practitioner
- Technology and Implementation Considerations
- 1. Technology Architecture
- 2. Critical Success Factors and Risks
- 3. Supporting Tools
- 4. Implementation Challenges
|
| Introduction to Service Offerings and Agreements | - Service Management as a Practice
- 1. Service Lifecycle
- 2. Business Value
- 3. Utility and Warranty
- SOA Context
- 1. Design Coordination
- 2. Strategy Management for IT Services
- 3. Business Case and ROI
|
| Demand Management | - Demand Analysis
- 1. Patterns of Business Activity
- 2. Service Packages
- 3. Demand Modeling
- 4. User Profiles
|
| Service Level Management | - Service Agreements
- 1. Operational Level Agreements
- 2. Service Level Requirements
- 3. Underpinning Contracts
- 4. Service Level Agreements
- Performance Management
- 1. Service Improvement Plans
- 2. Service Reporting
- 3. Service Reviews
|
| Service Catalogue Management | - Catalogue Structure and Maintenance
- 1. Technical Service Catalogue
- 2. Catalogue Interfaces
- 3. Business Service Catalogue
|
| Financial Management for IT Services | - Financial Processes
- 1. Accounting
- 2. Charging
- 3. ROI and Value Analysis
- 4. Cost Models
- 5. Budgeting
|
| Business Relationship Management | - Customer and Business Relationships
- 1. Stakeholder Communication
- 2. Business Value Realization
- 3. Customer Requirements
|
| Supplier Management | - Supplier Lifecycle
- 1. Supplier and Contract Database
- 2. Supplier Categorization
- 3. Supplier Evaluation
- 4. Contract Management
|