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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?

A) Escalate problem to a senior technician
B) Document findings, actions, and outcomes
C) Re-establish new theory of probable cause
D) Perform a full system backup

2. Which of the following are encrypted protocols? (Select TWO).

A) SSH
B) HTTPS
C) POP3
D) FTP
E) TELNET

3. A user on a domain PC needs to leave their desk immediately, but does not want to compromise displayed content. Which of the following should be done?

A) Reset user password
B) Screensaver password
C) Restart PC
D) Lock screen

4. A remote Windows XP user believes unauthorized software has been installed on their laptop. The technician must direct the user to which of the following locations to remove the application?

A) Computer Management
B) Action Center
C) Add/remove Programs
D) Windows Firewall

5. Which of the following provides protection against DDoS attacks?

A) UAC
B) RFID badge
C) Antivirus
D) Firewall

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