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Apple OS X Support Essentials 10.8 Sample Questions:

1. In OS X, which is a valid method to reset permissions and ACLs on a home folder to their default settings?

A) Start the computer from the OS X Recovery partition, open Terminal from the Utilities menu, enter resetpassword at the prompt, select the system volume and the user account, and click Reset.
B) Select the user home folder in the Finder, choose Get Info, choose Reset Permissions from the action pop-up menu, and authenticate as the user.
C) Start the computer from the OS X Recovery partition, select Password Reset from the OS X Utilities window, select the system volume and the user account, and click Reset.
D) Open Disk Utility from the Utilities folder on the startup volume, select the volume with the home folder, and click Repair Permissions.

2. You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

A) User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.
B) Apps purchased in the Mac App Store cannot be dragged to the Trash.
C) You must restart the Mac in order to permanently delete applications from the Trash.
D) Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.

3. Along with IMAP, POP, and SMTP, which protocol does the Mail application in OS X Mountain Lion support?

A) WebDAV
B) MAPI
C) CalDAV
D) Exchange Web Services

4. Which statement about Gatekeeper is TRUE?

A) Standard users can bypass Gatekeeper.
B) Only administrator users can bypass Gatekeeper.
C) Gatekeeper can ONLY be disabled using a configuration profile.
D) Only the root user can disable Gatekeeper.

5. In a default OS X Mountain Lion installation, which permission is assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally?

A) Everyone has Read only access.
B) Everyone has Read & Write access.
C) The wheel group has Read only access.
D) The staff group has Read & Write access.

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