Files arrive within a minute of payment by automatic email — no installation limits, and 24/7 customer assisting if nothing shows up within 2 hours (check spam). If you fail the corresponding ACA-100 exam within 60 days of purchase, we reduce your loss two ways: a full refund — send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days — or a free change to two other equal-value products if you have another test ahead. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.