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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
C) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
D) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.

2. Which tool should be used to reduce conflicts within the SCN?

A) Line Renumber
B) Extension Renumber
C) MSN Configuration
D) Unique User Names Tool

3. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

A) Visual Voice
B) Integrated Messaging
C) Universal Messaging Service
D) Voicemail Display

4. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add a Short Code to the User for secondary Dial tone.
B) Add a 9 to the prefix field on the line form of the outgoing trunks.
C) This is not supported on Avaya IP phones.
D) Add an extra 9 in the telephone number field of the ARS Short Code.

5. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.

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