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1. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
A) Work Assignment
B) Engagement Designer
C) Context Store
D) Co-Browsing
2. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
A) FTPS
B) HTTPS and FTPS
C) HTTPS
D) HTTP
3. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
A) Multimedia Contact Server only
B) Voice and Multimedia Contact Server with Avaya Media Server
C) One-X Agent
D) Voice Contact Server only
E) Voice and Multimedia Contact Server without Avaya Media Server
4. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
A) Manager
B) Agent
C) Supervisor
D) Administrator
5. Which Avaya Call Recorder provides Active Parallel Redundancy as option?
A) Avaya Contact Recording Advanced
B) Avaya Enhanced Contact Recording
C) Avaya Contact Recording
D) Avaya Basic Contact Recording
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B,D,E | Question # 4 Answer: C | Question # 5 Answer: A |
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