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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A) Restore the database backup from yesterday.
B) Identify which jobs ran yesterday and locate the tran.stat file associated with each.
C) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
D) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
E) Check to see if a data store file was created with yesterday's date.

2. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) set the parameter in rnaster.cfg
B) through Editor
C) through Monitor
D) through Jobmon Character-based User Interface (CUI)

3. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) system and calling lists
B) data/stat files
C) database
D) system configuration files

4. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the host name is correct in the nsswitch.conf file.
B) Verify if the IP address is correct in the dns.conf file.
C) Verify if the domain name is correct in the resolv.conf file.
D) Verify if the IP address is correct in the hosts.conf file.

5. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
B) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
C) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
D) Add the area code and prefix "720:435" to K - Mountain No Daylight.
E) Add the area code "720" to K - Mountain No Daylight.

Solutions: