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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number. Which approach should a consultant recommend to address this issue?

A) Set default values for Phone and Email fields on the Lead object.
B) Create a validation rule that requires a Phone and Email.
C) Make Phone and Email fields required on the Lead convert form.

2. A consultant needs to ensure that when two Contact records are identified as duplicates, users can review and merge them easily. What should the consultant recommend?

A) Ignoring duplicates as they don't affect reporting
B) Deleting one record without review
C) Duplicate Rules with the "Alert" action, plus the standard Merge Contacts tool

3. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories. Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud. How should the consultant show sales operations what the data will look like after the change?

A) Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.
B) Develop reports and dashboards that compare the existing and new territories.
C) Install the Territory Health Assessment app from AppExchange.

4. Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team. Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?

A) Total Pipeline Value
B) Customer Lifetime Value (CLV)
C) Annual Contract Value (ACV)

5. A consultant has conducted discovery sessions with Cloud Kicks stakeholders and is ready to begin gathering use cases for deal processes. Which group should provide content for the use cases?

A) Finance team
B) Leadership team
C) Business development team

Solutions: