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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To decide how IT will engage with suppliers during the service lifecycle
B. To deliver and manage IT services at agreed levels to business users and customers
C. To design and build processes that will meet business needs
D. To proactively prevent all outages to IT services

Question 2

Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A. None of the above
B. 1 and 2 only
C. 2 and 3 only
D. 1 and 3 only

Question 3

Which of the following BEST describes a problem?

A. A serious incident which has a critical impact to the business
B. The cause of two or more incidents
C. An issue reported by a user
D. The cause of one or more incidents

Question 4

Which one of the following is the BEST definition of reliability?

A. How quickly a service or component can be restored to normal working order
B. The level of risk that affects a service or process
C. How long a service or configuration item (CI) can perform its function without failing
D. The availability of a service or component

Question 5

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A. Service operation
B. Continual service improvement
C. Service transition
D. Service strategy

Solutions: