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EXIN ITIL Foundation Sample Questions:

1. Availability management is directly responsible for the availability of which of the following?

A) Components and business processes
B) IT services, components and business processes
C) IT services and business processes
D) IT services and components

2. Which process includes business, service and component sub-processes?

A) Financial management
B) Capacity management
C) Service level management
D) Incident management

3. Which statement is CORRECT?

A) The configuration management system is part of the service knowledge management system.
B) The service knowledge management system is part of the configuration management system.
C) The configuration management system is part of the configuration management database.
D) The configuration management system is part of the known error database

4. Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

A) 1 and 2 only
B) 2 and 3 only
C) 1 and 3 only
D) All of the above

5. Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

A) 1 and 2 only
B) 2 and 3 only
C) 1 and 3 only
D) All of the above

Solutions: